Privacy Policy

Effective Date: October 23, 2025
Last Updated: October 23, 2025

Your Privacy Matters to Us

At Niceley's Appliance Repair, we've been serving families in Northern Kentucky and Greater Cincinnati since 1994. As a family-owned business, we understand the importance of trust—and that includes protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or contact us for appliance repair, HVAC service, or parts.

By using our services or website, you agree to this Privacy Policy.

What Information We Collect

Information You Give Us

When you request service, make a purchase, or contact us, we collect:

Contact Details: Name, address, phone number, email
Service Information: Appliance/HVAC system details, service history, appointment preferences
Payment Information: Credit/debit card details, billing address
Communications: Messages, inquiries, feedback, and service requests

Information Collected Automatically

When you visit our website, we automatically collect:

Technical Data: IP address, browser type, device information
Usage Data: Pages visited, time on site, referring website
Location: General location based on your IP address

Information from Others

We may receive information from:

Payment processors and scheduling software
Parts suppliers and manufacturers (for warranties)
Customers who refer you to our services

How We Use Your Information

To Provide Great Service

Schedule and complete repair appointments
Process payments and maintain billing records
Order parts and coordinate warranty work
Communicate about service updates and appointments
Provide customer support

To Improve Our Business

Enhance our website and customer experience
Analyze service trends and customer needs
Develop new services
Train our technicians

To Keep You Informed

With your permission, we may:

Send service reminders and maintenance tips
Share special offers and promotions
Request feedback on our services
Notify you about new services

For Legal Reasons

Comply with laws and regulations
Protect our rights and your safety
Respond to legal requests
Maintain tax and accounting records

We never sell your personal information.

We only share your data with:

Trusted Service Partners

Payment processors to handle transactions securely
Scheduling software to manage appointments
Parts suppliers and manufacturers for orders and warranties
Website and email providers to operate our digital services
Professional advisors for accounting and legal support

These partners are required to protect your information and can only use it to help us serve you.

When Required by Law

We may disclose information to:

Comply with legal obligations
Respond to court orders or law enforcement
Protect against fraud or security threats
Enforce our terms of service

During Business Changes

If Niceley's is sold or merged with another company, your information may transfer to the new owner. We'll notify you if this happens.

Cookies & Website Tracking

What Are Cookies?

Cookies are small files stored on your device that help our website work better and help us understand how visitors use our site.

Types of Cookies We Use

Essential Cookies: Required for the website to function (e.g., remembering your session)
Analytics Cookies: Help us understand website traffic (we use Google Analytics)
Marketing Cookies: Track the effectiveness of our advertising

Your Cookie Choices

You can control cookies through your browser settings. Note that disabling cookies may limit some website features.

To opt out of Google Analytics, install the Google Analytics Opt-out Browser Add-on.

How We Protect Your Information

Your security is our priority. We use multiple safeguards:

Encryption: SSL/TLS encryption protects data sent over the internet
Secure Payment Processing: We use PCI-compliant payment processors and don't store your card details
Limited Access: Only authorized employees who need your information can access it
Staff Training: Our team is trained to handle your information confidentially
Regular Security Reviews: We continually update our security practices

Please Note: No online system is 100% secure. Please protect your account credentials and notify us immediately if you suspect unauthorized access.

How Long We Keep Your Information

We only keep your information as long as necessary:

Service & Transaction Records: Up to 7 years (for accounting, tax, and warranty purposes)
Marketing Contacts: Up to 3 years of inactivity, or until you opt out
Website Analytics: Up to 26 months
Payment Records: 7 years (IRS requirement)

When we no longer need your information, we securely delete or anonymize it.

Your Privacy Rights

Your Rights Include:

✓ Access your personal information
✓ Correct inaccurate information
✓ Delete your information (subject to legal requirements)
✓ Opt out of marketing communications
✓ Request a copy of your data in portable format
✓ No discrimination for exercising your rights

Kentucky Residents (KCDPA)

Starting January 1, 2026, Kentucky's Consumer Data Protection Act gives you additional rights to control your personal data. You have the right to:

Confirm whether we're processing your data and access it
Correct inaccuracies
Delete your data
Obtain a portable copy
Opt out of data sales (Note: We don't sell your data)

California Residents (CCPA/CPRA)

If you're a California resident, you have additional rights under California privacy laws. We do not sell personal information.

How to Exercise Your Rights

Email us: info@niceleys.com
Call us: 859-342-9900
Visit us: 11 Price Avenue, Erlanger, KY 41018

We'll respond within 45 days. We may need to verify your identity to protect your privacy.

Opt Out of Marketing

To stop receiving promotional emails:

Click "unsubscribe" at the bottom of any marketing email
Contact us directly

You'll still receive important service-related messages about your appointments and services.

Children's Privacy

Our services are not intended for children under 13. We don't knowingly collect information from children. If you believe your child has provided us with information, please get in touch with us immediately so we can delete it.

Third-Party Links

Our website may link to other sites (social media, suppliers, industry resources). This Privacy Policy doesn't apply to those sites. Please review their privacy policies before sharing your information.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes:

We'll update the "Last Updated" date at the top
We'll post a notice on our website
We may email you (if we have your email)

Your continued use of our services means you accept the updated policy.

Appeals Process

If we deny your privacy rights request, you can appeal our decision within 45 days. We'll respond to your appeal within 45 days. If still denied, you may file a complaint with the Kentucky Attorney General.

Contact Us

Questions about this Privacy Policy? We're here to help.

Niceley's Appliance Repair
11 Price Avenue
Erlanger, KY 41018

Phone:859-342-9900
Email: info@niceleys.com
Website: https://niceleys.com

Business Hours:
Monday - Friday: 8:00 AM - 5:30 PM
Saturday: 8:00 AM - 3:00 PM
Emergency Service Available 24/7

Our Commitment to You

Since 1994, Niceley's has built our reputation on trust, quality service, and treating customers like family. Your privacy is an essential part of that commitment. We're dedicated to protecting your information and being transparent about how we use it.

Thank you for trusting Niceley's with your appliance and HVAC needs.